ENVOLVE TERMS & CONDITIONS
By accessing, browsing, and/or using the Site, you accept and agree to be bound to these Terms. In addition, when using particular ENVOLVE services, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time.
ENVOLVE PACKAGES & CLASS PASSES
ENVOLVE Packages/Pass holders receive the number of classes commensurate with the package purchased. Such classes may be redeemed until such time that the ENVOLVE Package is exhausted whether through consumption or expiry. ENVOLVE Package/Pass holders may transfer or gift classes to third parties, including to other ENVOLVE Package holders. ENVOLVE makes no guarantee on the availability of classes as access to classes is on a space-available basis.
ENVOLVE CLASS PASS EXPIRY
Your ENVOLVE CLASS PASSES start on the date that you make payment in full via a valid Payment Method or from the date agreed upon with you in written communications. ENVOLVE CLASS PASSES contain between one, five and tenclasses and expire from the date of purchase. Expiry dates are as follows: 1 session: 14 days. 5 session: 30 days. 10 sessions: 60 days.
ENVOLVE FULL PASS
The Full Pass entitles you to an unlimited number of classes during the term of the membership. The Full pass is valid for 1 week or 1 week Discovery or 3 weeks or 1 month. 1 week passes expires after 7 days, 1 week Discovery expires after 14 days, 3 week passes expire after 21 days and 1 month after 30 days. 1 week, 1 week discovery, 3 weeks or 1 Month Full passes can be started anytime and are purchased in full online or via ENVOLVE team staff. As for the 1 Year Unlimited High membership, which is valid for twelve (12) months, the full amount will be charged once, at the time of purchase. The cancellation of the Full Pass needs to be done by sending an email to firstname.lastname@example.org within 3 days of purchase.
BOOTCAMPS & WORKSHOPS
Bootcamps and Workshops hosted by ENVOLVE should be purchased in advance online or otherwise they should be part of an ENVOLVE package. A €20 no-show fee is in place for spaces booked and not attended and a €10 fee for late cancellations . Bookings for these events should be made in advance and can be canceled online until 24 hours before the beginning of the class.
FREEZE MEMBERSHIP AND PACKAGES
Due to a long term illness, injury or pregnancy it is possible to freeze the packages or the class passes after consultation and submission of a written doctor’s statement.
PAYMENT AND PRICE CHANGES
All ENVOLVE classes must be paid for before they are held. ENVOLVE does accept cash payments if online payment is not possible. Payments can be made by direct debit or Credit Card (Visa, Mastercard).
ENVOLVE reserves the right to change the prices. Any changes are announced in advance by placing statements on the Site and by email.
Reservations for the ENVOLVE classes can be made at least 7 days in advance through the Site. Concerning Class Passes, a reserved class may be cancelled online free of charge until 12 hours before the start of the class. Cancellations made less than 12 hours in advance cannot be accepted.
The current schedule is mentioned on the Site. ENVOLVE reserves the right to change the schedule at any time. If possible, any changes are announced in advance by mentioning them on the Site or by email.
ENVOLVE reserves the right to cancel a class that has been scheduled or to change the ENVOLVE trainer mentioned in the schedule. In this case there will be no refund of any package.
ENVOLVE is nearly always open but reserves the right to close its doors on public holidays or on other days.
Attending ENVOLVE bootcamps and workshops and leaving belongings in the changing rooms are at your own risk. ENVOLVE accepts no liability whatsoever for physical injury, loss or damage relating to attending classes and leaving belongings in the changing rooms at ENVOLVE.
ENVOLVE works exclusively with certified trainers and always ensures high-quality classes. Even so, you always run the risk of receiving an injury during a ENVOLVE class. By participating in a ENVOLVE class you accept this risk of an injury. ENVOLVE provides the following guidelines for reducing the risk of an injury: Always consult a doctor before starting ENVOLVE classes if you are not sure that you are completely healthy or if you are pregnant. If you have an injury or any other physical inconvenience, always inform your trainer about this before starting the class. Listen to and follow the instructions of the relevant trainer and ask questions if you do not understand an exercise.
Although we strive to only provide correct information on the Site, we are not liable for any inaccuracy and no rights can be derived therefrom.
Our Privacy Notice applies to the personal data that ENVOLVE collects and uses.
References in this Privacy Notice to “ENVOLVE”, “we”, “us” or “our” means ENVOLVE as an entity. We control the ways your personal data are collected and the purposes for which your personal data are used and are therefore the “data controller” for the purposes of the GDPR 2018. We may collect and process the following categories of information about you:
• Contact details, including telephone numbers, email address, postal or other physical address, title, or occupation.
• Financial information, including credit/debit card details (although we do not retain complete payment card information)
• Your posts and messages on digital platforms/social media
• Your feedback and communication you exchange with us (e.g. emails, letters, calls, or logs of face to face interactions
• Your bookings/usage
• Identifiers assigned to your computer or other devices, including your Internet Protocol (IP) address
HOW AND WHY WE USE YOUR PERSONAL DATA
We collect most of this personal information directly from you when you register with ENVOLVE, book a class, use our website, interact with us or attend an event. Your booking for a class is a contract between you and ENVOLVE, so we require your personal data, to allow you to access the class or event and for us to verify your identity when necessary, along with taking payment for the service we are providing. We will store information regarding the classes you are attending and specific requirement in order to ensure we have sufficient equipment available and that we are adhering to health and safety and insurance requirements. We may need to contact you by email, phone, letter and/or SMS for administrative, customer service or operational reasons, please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose not to receive marketing communications. Examples of these include; unplanned cancellation of classes or timetable change.
We will also use your personal data to contact you if you have visited the studio as a guest, filled in a web-form through our website, emailed or called us, or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for other users.
We may also collect information on how you use our website, which pages of our website you visit most, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and to send you relevant messages that we think you might like.As part of our service, we will email you with studio news and offers that we have negotiated for our users and guests. If you do not wish to receive this additional information, you can choose the ‘opt out/unsubscribe’ option present on our email.
DATA TRANSFERRED OUTSIDE THE EU
We may work with companies that are situated in third countries as we grow; therefore some data may be transferred to countries outside the European Economic Area (EEA).
Transfers of data to these companies are either on the basis of adequacy, or subject to appropriate safeguards.
SECURITY OF YOUR PERSONAL DATA
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.
As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where ENVOLVE discloses your personal data to a third party, we require them to have appropriate technical and organisational measures in place to protect your personal data; however, in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.
• Site functionality cookies – these cookies allow you to navigate the site and use our features, such as your account.
• Site analytics/performance cookies – these cookies allow us to measure and analyse how our visitors use the site, to improve both its functionality and your experience. These cookies don’t identify you as an individual.
• Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law, for example to comply with retention obligations e.g. under tax or contract law. You can request deletion of your personal data at any time (see the section below on your right to erasure).
We may update this Privacy Notice to reflect changes to our information practices or in line with new legislation. We encourage you to periodically review the Privacy Notice on our website for the latest information on our privacy practices.